Customer Service

Extra smiles each kilowatt hour- something that utilities enterprises are in dire need to increase the slab on amenity. This demands smart and profitable IT solutions which convey diverse-channelled stretch and combined opinions, and allow rapid and precise replies.

Distinguish the enterprises like self-service client porches, client service incorporation, and plea workflow optimization not simply reduces service disclose and authorizes the managers, but reduces the client acquaintance, cognizance and concern to novel summits.

Challenges and opportunities

Making captivating client experiences: A offensive experience may bring about bad responses, over expenditure, late schemes, and the failing of trademark equality in the related globe. Equally, planned grounding and speculation in consumer appointment are vital issues in behind efficacy proposals with growing client judgments.

Developing Technology: The development of communication networks, clever grid and CRM competences are powering the renewal and incorporation of client facility processes and IT systems. Through innovative competences similar to detailed client division, portable client applications, and community media stages, utilities currently have additional streets to generate charming relations.

How Hvantage Technologies provides commercial value

Building the relations with Hvantage Technologies construes to curtail the job danger because of our conventional system and delivery brilliance, also strong working cost over our Global Delivery Model. Our qualified specialists in the utilities globe are dedicated to deliver the finest technology and commercial conclusions for client service. Prepared with accelerators and gears, they produce groundbreaking answers and likewise express diverse-channeled communication plans that can rejuvenate client retention.

• Client info system (CIS) transformation and replacement: Our aids supremacy novel and better smart network competences and investments to deliver lucrative answers and better performance.
• Customer relationship management (CRM): Our justifications relieve to spawn the existence client value whereas tailoring communications for vital client sections.
• Business transformation initiatives: We augment help to enterprises in raising the work efficiency, enlarge client service heights, and also develop novel sophisticated metering infrastructure (AMI) with smart network facilities.
• United communications: We carry the optimum of community media, infrastructures and pace tools to serve a smooth client experience that is immense on co-generation and indulgence