Backend Support

Virtual Assistant for Online Store Maintenance and Support Services

Our E-Commerce Virtual Assistants at YBerry Infosystem India have vast experience and proven track record of offering dependable E-Commerce support. Through our online store management services we help you take care of every minute aspect of E-Commerce store management ensuring that you do not have to bother about any non-core business activity.

Our comprehensive set of E-Commerce Back Office support related tasks include:

• Complete order processing, order entry and order tracking services
• Accounting/book keeping transaction support
• Inventory support and management
• Up-selling and cross-selling
• Customer Support Services including email, phone and chat support
• Confirming the availability or in-stock status of an item for purchase
• Responding to questions on your store's return policy
• Handling product queries and offering support and solutions
• Answering back enquiries related with shipping and arrival time
• Sending inbound/outbound e-mails
• Outbound calling
• Taking customer feedback and conducting surveys
• E-Commerce Accounting and Bookkeeping Services

We understand the distinctive array of accounting, tax and financial needs of online businesses, often dealing with challenges of high transaction volumes. Through our E-Commerce Accounting and Bookkeeping Services, we can help you with your account reconciliation, ledger maintenance, payable and receivable account management, payroll processing, and preparation of financial statements.

E-Commerce Content Support

Whether you are planning to add a new product or withdraw some from your prevailing line of products, our E-Commerce Catalog management virtual assistants can support you with all of this. We can come up with well-researched product info and details, and write an original and compelling product description.

We add call-to-action statements, significant links, and incorporate and manage promotions and campaigns on your product page. Once the products are placed under relevant category and subcategories, we also ensure that the product descriptions or product feeds are SEO friendly engaging both human shoppers and search engines.

E-Commerce Inventory Support Services

Similar to any store, your online store also requires a well maintained inventory. Our back office support team enables you to manage inventory across your own inventoried, warehouse locations, drop shipper or manufacturers' stock sheet and other distribution points. We take the stock update on a daily or weekly basis depending on your business model. Our inventory support services help you better manage, regulate and estimate your inventory needs. It also helps our clients list down the Expected Time Arrival (ETA) for items that are out of stock.

As a retailer, letting go of last minute queries or information request about exchange or on return policy – unanswered, could turn out to be unfavorable for your business. Our customer support professionals can help you with phone and live chat responses to your online customers, replying to your customer emails and tracking your customer satisfaction scores. Prompt and fruitful interaction with your customers not only helps you bring down the shopping cart abandonment ratio but also garner better sales conversion and reinforcing a positive brand image.